Make an Appointment
Appointment Requests
Please note that in order to direct you to the clinician who will best meet your needs you will be asked a number of questions by the reception staff. Please do your best to answer their questions.
For routine appointment requests we encourage you to use the following link: https://accurx.nhs.uk/patient-initiated/C88086/flow/medical-request. It is easier to do this as you do not have to queue on hold waiting to request an appointment. The link should not be used for urgent or life threatening issues. We will respond to these requests within 2 working days.
Please note that responses are looked at during working hours, if you need to speak to someone urgently when we are closed, you should call 111 or 999 if you consider your situation life threatening.
Urgent Appointment Requests
To request an urgent same-day telephone consultation you should telephone the surgery between the hours 8.00 am and 9.00 am. Advise the receptionist that you are unwell and would like to request emergency appointment.
Routine Appointment Requests
These appointments last 15 minutes and are for one patient for one problem. To discuss more than one issue ask reception to book you a double appointment. This may mean that you are waiting longer to be seen.
To book “on the day” please call the surgery when the lines open at 08:00. These appointments are allocated on a first come, first served basis. They have usually all been allocated by 09:00.
Our clinicians can book evening or weekend appointments at other practices across the city for patients who need to be seen by a GP or nurse when this practice is closed.
Advance/Follow up Appointment
These advance appointments are for patients who need to plan appointments around their work rotas etc. and patients that need to be followed up by a GP with an ongoing problem. These appointments are available via our online booking system.
Home Visits
The doctors can carry out home visits for patients who are housebound and who are more vulnerable.
We ask you to call before 11:00 am to arrange this so that we can assess the need for a visit the same day. Home visits will normally be made between 12:00 - 15:00 pm.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Nurse and Healthcare Assistant Appointments
Our experienced Practice Nurse and Health Care Assistant are usually available to deal with the following:
- Diabetic and Asthma reviews
- Blood pressure checks
- Dressings changes, including suture (stitch) removal
- Immunisation and injections including childhood & flu vaccinations, medication injections eg B12 etc
- Contraception - including pills, emergency contraception, depo injections, coil checks
- Smear tests
- Annual health checks
- New patient medicals
- Blood Tests
- Diet and lifestyle advice including weight loss
Specialist Appointments
- Baby checks
- Postnatal Checks
- Contraceptive Implant fittings
- Health Checks for people with Learning Disabilities, Serious Mental Illness, Severe Frailty
- Structured Medication Reviews
Midwife appointments
Let us know as soon as you are pregnant and we will inform the midwife who will then contact you.
MAT B1 forms are given at over 20 weeks by your midwife, not by the Practice.
Other local healthcare services
Please note we do not provide dental services. Phone your dentist if you have dental problems: your NHS dentist is contracted to treat you for emergency and routine dental care. If you do not have a dentist then please call 111 who can arrange an appointment with an emergency dental service.
Consult the NHS 111 Advice Line or website: If you are looking for urgent advice, please phone NHS 111. Otherwise you can often find advice on the NHS website or app.
Non-English Speakers
For patients for whom English is not their first language, we are able to arrange interpretation and translation services. Please let us know if you require this service. This can be done via telephone or in person with 48 hours notice. However, please ensure that if you are unable to attend you inform us well in advance to allow for cancellation.
Basic Patient Rules & Responsibilities
- Be prompt and on time for appointments.
- Cancel appointments that you no longer need so it may be offered to another patient.
- Appointments are for 1 person and one problem only. If you have more to discuss please ask for a double slot.
- If you have a query and are not ill, ask for a GP phone call, not an appointment.
- Doctors and nurses do not sign forms during consultations, please hand any form for completion to reception.
