Our Policies

Confidentiality

The Practice complies with Data Protection legislation and we make every effort to preserve patient confidentiality. We will ask you for personal information to ensure that you receive appropriate care and treatment. For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will only be shared with others to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services.

Complaints

We aim to give a friendly and professional service to everyone who attends our practice. However, if, for any reason, our service should fall below our patients’ satisfaction, we take all complaints very seriously. If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either in writing or email sheffield.southeygreensms@nhs.net, who will make every effort to respond to your concerns as soon as possible. All complaints will be treated as confidential.

The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. 

Accessing Medical Records

The Practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Requests for information should be submitted in writing with the patient's signed authorisation included for information to be released. If you require further information, please speak to a member of our reception team.

Patient Charter

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. 

Disability and Discrimination

We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or extra needs.  We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.

GP Pay

The average pay for GPs working in Southey Green Medical Centre in the last financial year was £58,123 before tax and National Insurance. This is for 2 part-time GPs who worked in the practice for more than six months.