Patient Feedback

Comments, suggestions and complaints

We are happy to accept and consider comments and suggestions from our patients. Please present your views in writing and pass them to Reception staff or place them in the Suggestion Box in the foyer, or email the Practice Manager on sheffield.southeygreensms@nhs.net.

Complaints procedure

We always try to offer the best service possible, but there may be times when you feel this has not happened. If you are dissatisfied with any aspect of our service and you may wish to complain.

You can write to the Practice Manager giving full details and the issue will be thoroughly investigated. All complaints are acknowledged and investigations carried out as swiftly as possible. We will try to address your concerns, provide you with an explanation and discuss any actions that may need to be taken.